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Course
DevOps Key Concepts
Published by Pearson (January 24, 2022)
ISBN-13: 9780137626809
Product Information
Learn DevOps key concepts, including its values, principles, and, at a high level, its practices. With this in mind, understand why the business is driving DevOps and where and how to start achieving a DevOps transformation.
In this course, you learn the key concepts—the what and why—of DevOps. Join Donna Knapp, curriculum development manager for ITSM Academy, to learn how this movement is enabling organizations to establish workplace cultures and environments that enable them to continuously deliver software rapidly, frequently, and reliably. Explore the business benefits of DevOps through real-world examples paired with industry statistics. Also, dive into the relationship between DevOps and other frameworks, such as Agile, Lean, IT service management (ITSM), DevSecOps, Site Reliability Engineering (SRE), and Value Stream Management.
Lesson 1: What is DevOps?
Lesson 2: DevOps Key Concepts
Lesson 3: DevOps Practices
Lesson 4: Achieving a DevOps Transformation
Donna Knapp has more than 30 years of experience in the IT industry and for the past 15 years has been ITSM Academy's curriculum development manager. Donna's years of practical experience and love of learning show in her engaging and informative speaking style and many certifications, including ITIL Managing Professional, ITIL Strategic Leader, Certified Process Design Engineer, DevOps Foundation, DevOps Leader, DevOps Test Engineering, Continuous Delivery Architecture, DevSecOps Foundation, Site Reliability Engineering Foundation, Certified Scrum Master, Certified Agile Service Manager, Certified Agile Process Owner, Knowledge-Centered Support, and VeriSM Foundation. Donna was the lead developer for the DevOps Institute's DevOps Foundation course, is the author of the ITSM for DevOps and Certified Agile Process Owner (CAPO) courses, and recently teamed with Michael Orzen (co-author of Lean IT) to develop a Value Stream Mapping Fundamentals course. Donna is the author of The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management (which serves as the foundation for the Certified Process Design Engineer qualification), as well as two college textbooks, A Guide to Service Desk Concepts, Fourth Edition, and A Guide to Customer Service Skills for Service Desk Professionals, Fourth Edition. Donna is also a member of the ITIL 4 examination panel. Donna is a huge fan of W. Edwards Deming and is notorious for evoking his wisdom (#donnasaiddeming).